Developing Gen Z's Psychological Resilience: The Role of Psychological Capital, Job Demand and Perceived Organizational Support

Abstract

This studyis to examine and clarify the impact of psychological capital and job demands on psychological resilience using perceived organizational support as a mediator. The participants are Gen Z employees who work within the business sectors in Salatiga and the sample size was determined using the Slovin formula, resulting in a total of 245 respondents. The statistical tool used in this research is path analysis with Partial Least Square. This study concludes that psychological capital and job demands have a significant effect on the Gen Z employees’ psychological resilience in Salatiga and perceived organizational support is a full mediating variable. Through perceived organizational support Gen Z employees who feel supported by their organization are more likely to leverage their psychological resources effectively, leading to greater resilience in the face of challenges, and organizations can help Gen Z employees navigate job demands more effectively and foster greater psychological resilience.