IDAYATI, Irma; KESUMA, Indrawati Mara; APRIANTO, Ronal; SUWARNO, Suwarno. The Effect of Service Quality on Citizen’s Expectation through Dimension of Tangible, Emphaty, Reliability, Responsiveness and Assurance (TERRA). SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS, [S. l.], v. 4, n. 3, p. 241–252, 2020. DOI: 10.29259/sijdeb.v4i3.241-252. Disponível em: https://sijdeb.unsri.ac.id/index.php/SIJDEB/article/view/213. Acesso em: 20 nov. 2024.