[1]
I. Idayati, I. M. Kesuma, R. Aprianto, and S. Suwarno, “The Effect of Service Quality on Citizen’s Expectation through Dimension of Tangible, Emphaty, Reliability, Responsiveness and Assurance (TERRA)”, Sriwijaya Int. J. of Dynamic Eco. And Buss., vol. 4, no. 3, pp. 241–252, Sep. 2020.