Ramadhani, Mega Harum, et al. “Disclosing A Side of Internal Submission Control and Payment of Claims: Study of Ethnomethodology on the BPJS in Yogyakarta”. SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS, vol. 1, no. 4, Feb. 2018, pp. 341-56, doi:10.29259/sijdeb.v1i4.341-356.