Idayati I, Kesuma IM, Aprianto R, Suwarno S. The Effect of Service Quality on Citizen’s Expectation through Dimension of Tangible, Emphaty, Reliability, Responsiveness and Assurance (TERRA). Sriwijaya Int. J. of Dynamic Eco. And Buss. [Internet]. 2020 Sep. 28 [cited 2024 Nov. 20];4(3):241-52. Available from: https://sijdeb.unsri.ac.id/index.php/SIJDEB/article/view/213